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The Corner


Joined: 1/4/01 Posts: 4418
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Glad your son had a good experience. Ours was the exact opposite.

We had the CarMax warranty on our minivan. $350 deductible, with $50 off if we took it to CarMax. We took it in once or twice for minor things and ended up paying out of pocket since they were below the deductible. Then we had a major issue. Took it to CM, and after a day of waiting for a diagnostic, we were told, "Sorry, we can't work on that here. You'll have to go to the dealership." The next two visits were the same. Seemed like anything that was going to be out of our pocket was in their wheelhouse, but if it was $300+, sorry, can't help. Eventually we just stopped bothering with CM b/c we knew no matter what we'd be paying for it anyway, and would probably lose the car for an extra day while CM determined that they couldn't fix the problem.

In hindsight, I'm not sure why we opted for such a high deductible. I can't remember if they even offered us anything lower than the $350/use deal.
[Post edited by SabreIsJericho at 02/08/2019 1:43PM]

(In response to this post by NVHoo)

Posted: 02/08/2019 at 1:43PM


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