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BJWAHOO

Joined: 08/14/1998 Posts: 2962
Likes: 793


This is IT! Weather delays are completely different than cancellations.


I fly ~100x per year. Weather is no issue for me--it's uncontrollable. What bugs me is a morning flight where the plane arrives the night prior and then can't fly because of "maintenance". If the airline knew it couldn't fly, rearrange for passengers or get a new plane (easier said than done).

The gate agent's attitude is EVERYTHING. This is a real example from June. The agent at our gate was rude to passengers asking questions before the flight got axed. She only got worse after. Fortunately, we found an agent at a different gate who tried EVERYTHING she could to rebook us. Ultimately, we could not get on another flight to our destination, BUT she she made sure to enter everything in the computer so we would get a refund without any hassle.

Whenever there's a problem, I start with "nicest guy in the world" because honey gets more than vinegar. However, the agent's response determines how the rest of the conversation goes.

Last week, I had a snafu courtesy of my corporate travel agency (clerical error created a big problemo). The gate agent I talked to was FANTASTIC and helped me solve the problem instead of saying "your problem". Shout out to Cynthia!

I know there are jackwagons in the flying public (I see them routinely), but ultimately it is the customer service rep who determines how most exchanges go.

(In response to this post by CavalierLion)

Posted: 08/05/2021 at 6:20PM



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