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Joined: 10/22/2018 Posts: 1061
Likes: 1431

Not feeling sorry for them

Had three of the all time worst answers from someone in dealership this morning. I stopped by since no one saw fit to call me back yesterday. I have a 3 month old truck that i waited 5 months for. The engine light has come on for the second time. Previous time they had to reprogram the ECM. These were some of the responses when they wanted me to wait over two weeks for them to check it out. I asked what there plan was if my engine blows up in that span

1. Well it is under warranty. (Are you freaking kidding me)
2. You know there are other Chevy Dealers (WTF)

When I complained about the lack of a return phone call from a request at 7:45 the morning before and two follow up calls this was the response

3. Well it can take us between 24 and 72 hours to return a call. We have to look into the case and get the details.

I told them that I cannot understand there business model that they cannot find time to call a customer back the same day. How can you look into a case when you do not have any details since you never bothered to call me and get the details. So wishing I had picked another dealership.

(In response to this post by NVHoo)

Posted: 08/31/2021 at 10:20AM


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Current Thread:
Tough times for car dealers -- NVHoo 08/31/2021 08:45AM
  But used cars are the price of new now ** -- ftwuva 08/31/2021 2:53PM
  Mine was...never again. ** -- Faz d. Hoo 08/31/2021 11:29AM
  What is UI? ** -- Ronald Mexico 08/31/2021 11:05AM
  I choose function over form -- NJHoo 08/31/2021 10:58AM
  Not feeling sorry for them -- Just1More 08/31/2021 10:20AM
  This suggests poor leadership - time to move on. ** -- Wahooster 08/31/2021 10:58AM
  I agree completely -- Just1More 08/31/2021 11:02AM
  Is there another dealership convenient? -- Lucius 08/31/2021 10:47AM
  Car dealerships are at record profit levels. ** -- 2001Hoo 08/31/2021 10:13AM
  Get a horse -- NJHoo 08/31/2021 09:50AM
  With mud inside the door panels and rocker panels. ** -- Hoodaddy22 08/31/2021 12:10PM
  Yep! ** -- NJHoo 08/31/2021 12:17PM
  Don't they make most of their money on repairs -- HoonDog 08/31/2021 09:40AM
  Correct. ** -- halleHOOjah 08/31/2021 10:21AM
  Maybe the time has passed for traditional car dealers -- Wahoo Ron 08/31/2021 09:38AM
  Problem is you can't find a replacement. -- Lucius 08/31/2021 09:34AM
  I weep for them. ** -- Lucius 08/31/2021 09:16AM

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